Management Infrastructure

John Drew, Blair McCallum and Stefan Roggenhofer

Chapter Chapter 4 in Journey to Lean, 2004, pp 47-63 from Palgrave Macmillan

Abstract: Abstract Operational performance improvement programmes have earned a bad reputation. They tend to fail. Many deliver temporary gains, but few succeed in sustaining the early benefits, and fewer still manage to establish a genuine culture of continuous improvement. In most cases, operational performance either slips back to its old level or stagnates within a year. The latest initiative is soon consigned to history, joining a host of previous efforts in the company archives.

Keywords: Team Leader; Service Level Agreement; Team Size; Management Infrastructure; Improvement Plan (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-4039-4841-0_4

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DOI: 10.1007/978-1-4039-4841-0_4

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