Overcoming the digital divide: Roma communities’ digital empowerment strategies and actions during COVID-19 in Spain

Ariadna Munté-Pascual, Ane López de Aguileta (), Ane Olabarria, Garazi Álvarez-Guerrero, Alba Crespo-López and Ramón Flecha
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Ariadna Munté-Pascual: University of Barcelona
Ane López de Aguileta: University of Barcelona
Ane Olabarria: University of the Basque Country (UPV/EHU)
Garazi Álvarez-Guerrero: University of the Basque Country (UPV/EHU)
Alba Crespo-López: University of Barcelona
Ramón Flecha: University of Barcelona

Palgrave Communications, 2025, vol. 12, issue 1, 1-8

Abstract: Abstract The scientific literature has previously analyzed how the digital divide increased during the COVID-19 pandemic, particularly among vulnerable groups such as the Roma community. Less research has explored certain minority dynamics emerging within Roma communities, which are being used as a basis for policies and professional actions aimed at transforming the situation of the Roma community as a whole. This article presents the results of an R&D&I research funded by the Spanish Ministry of Science aimed at contributing to filling this gap in the scientific literature. A total of 118 Roma community members and professionals participated in this research. The communicative methodology was oriented towards social impact, by conducting 31 life stories, nine focus groups, 35 interviews, and 1 participant observation in a co-creation process with the Roma community. The results of this study show that during the COVID-19 pandemic in Spain, professionals and community members participating in the study developed effective strategies to overcome the digital divide in the Roma community. The discussion of the results reflects on the need to complement the excellent analyses of the digital divide among the Roma community, with an analysis of the practices that can serve as a basis for designing future policies and actions that contribute to reversing this situation.

Date: 2025
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DOI: 10.1057/s41599-025-04898-6

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