Possible Explanations of the Productivity and Profitability Paradox in the European Banking Industry

Elena Beccalli
Additional contact information
Elena Beccalli: London School of Economics

Chapter 6 in IT and European Bank Performance, 2007, pp 154-194 from Palgrave Macmillan

Abstract: Abstract The strengthening of IT resources is associated with cost savings over the medium-to-long term (as is evident from the estimates relating to technical change) and, to a certain extent — just in respect of investments in hardware and software — over the short term as well. Nevertheless, it seems that a series of factors act as an obstacle to the transformation of technological innovation into profitability and, above all, into improvements in the various components of revenues.

Keywords: Banking Industry; Customer Relationship Management; Enterprise Resource Planning; Enterprise Resource Planning System; Internet Banking (search for similar items in EconPapers)
Date: 2007
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:pmschp:978-0-230-59198-1_6

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230591981

DOI: 10.1057/9780230591981_6

Access Statistics for this chapter

More chapters in Palgrave Macmillan Studies in Banking and Financial Institutions from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().