Optimising Employee Engagement Through Effective Ethical Leadership: A Case Study of a Canadian Based Insurance Company

Alethia Amoy O’Hara-Stephenson ()
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Alethia Amoy O’Hara-Stephenson: Dufferin County Canadian Black Association

Chapter Chapter 4 in Ethical Discourse in Finance, 2021, pp 53-80 from Palgrave Macmillan

Abstract: Abstract This chapter investigates how optimising employee engagement with an appropriate leadership style and ethical values could improve an organisation’s overall performance. Surveys and interviews were conducted with various managers (leaders) and employees to identify common themes, the impact of each leadership style and ethics on employee’s engagement. Five leadership styles were reviewed to identify the best set of leadership styles to positively impact employee engagement. A framework was developed to optimise employee engagement, enhance the relationship between employees and managers, and therefore improve the organisation’s overall performance. The chapter concludes with Transformational Leadership style having the most positive impact on employee engagement above and beyond reward. However, to further optimise employee engagement, a combination of leadership styles overlaid with ethical values is recommended. As an innovative recommendation inspired by the impact of Diversity & Inclusion on companies, this chapter suggests adopting ‘Employee Engagement’ as a core ethical value.

Keywords: Ethical leadership; Organisational ethics; Ethical values; Organisational performance leadership; Employee engagement; Transformational leadership; Innovative leadership (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:pal:psifcp:978-3-030-81596-7_4

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DOI: 10.1007/978-3-030-81596-7_4

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