Theoretical Concepts

Yasmin Olteanu ()
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Yasmin Olteanu: Free University Berlin (D 188)

Chapter Chapter 2 in Access to Justice in Microfinance, 2018, pp 9-53 from Palgrave Macmillan

Abstract: Abstract In this chapter, Yasmin gives an overview of the theoretical concepts this study is built on. It first presents the concept of Access to Justice and links it to the one of poverty alleviation. Subsequently, the relevance of Access to Justice for the efficiency of markets is introduced followed by a description of possible market failures which can produce welfare costs. The chapter then presents the concept of consumer vulnerability followed by a more specific look at vulnerable consumers in financial markets. Lastly, an overview of the most relevant theoretical approaches to consumer complaining behavior (CCB) is given.

Keywords: Access to justice; Poverty alleviation; Welfare costs; Market failure; Neoclassical framework; Transaction costs; Behavioral economics; Consumer vulnerability; Consumer complaining behavior; Oliver: the disconfirmation paradigm; Hirschman: exit; Voice and loyalty (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:pal:psifcp:978-3-319-95324-3_2

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DOI: 10.1007/978-3-319-95324-3_2

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