The Digital Insurance Basic Solutions

Bernardo Nicoletti
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Bernardo Nicoletti: Università degli Studi di Roma Tor Vergata

Chapter 3 in Digital Insurance, 2016, pp 91-121 from Palgrave Macmillan

Abstract: Abstract The insurance industry is evolving. Customers are informed and demanding. The entire organization and the Information and communication technology (ICT) departments need to establish a stronger customer orientation, build deeper relationships with their internal and external clients, deliver products to market faster, and be prepared to partner.

Keywords: Customer Relationship Management; Enterprise Architecture; Sales Force; Business Continuity; Reserve Process (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:pal:psincp:978-1-137-55327-0_4

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DOI: 10.1057/9781137553270_4

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