Propositions of Value for the Customer in Insurance 4.0

Bernardo Nicoletti ()
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Bernardo Nicoletti: Temple University

Chapter Chapter 4 in Insurance 4.0, 2021, pp 69-99 from Palgrave Macmillan

Abstract: Abstract This chapter analyzes in detail how to add value to the customers in insurance. To add the maximum value to the customer, it would be necessary to design one-customer insurance. In other words, it would be essential to define an insurance business model geared to provide, in perspective, a unique set of services to each one of the customers. This approach is not yet possible. With insurance 4.0, it is possible to introduce new customized services in the direction mentioned. Their objective is to add more value to the customers in a changing world. This chapter examines how insurance companies can leverage insurance 4.0 solutions to deliver disruptive products and services to the market, to achieve a competitive advantage. The fundamental statement of this chapter is that insuring is necessary, insurance is not.

Keywords: Insurance; Value proposition; Insurance products; Shared economy; Unit-linked; Cybersecurity; On-demand insurance; Usage-based insurance (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:pal:psincp:978-3-030-58426-9_4

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DOI: 10.1007/978-3-030-58426-9_4

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