ANTECEDENTS OF JOB SATISFACTION:A STUDY OF TELECOM SECTOR

Adnan Riaz and Muhammad Ramay
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Adnan Riaz: Department of Business Administration Allama Iqbal Open University, Pakistan
Muhammad Ramay: Department of Business Administration International Islamic University, Pakistan

Perspectives of Innovation in Economics and Business (PIEB), 2010, vol. 4, issue 1, 66-73

Abstract: This study is based on the assumption that “a happy worker is a productive worker”. The research was conducted to identify the significance of those factors that lead towards job satisfaction and commitment of employees working in the telecom sector of Pakistan. The associations among pay and benefits, performance appraisal system, career development and management, supervision and collegiality and open communication (independent variables) were investigated with job satisfaction (dependent variable). The relationship between job satisfaction (dependent variable) and job commitment (outcome) was also hypothesized. Through questionnaire survey responses from 221 employees working at managerial and non-managerial positions were collected, which showed the significant association of supervision and collegiality and open communication on job satisfaction. Furthermore, job satisfaction was also found highly correlated and dependent upon job commitment. Managerial implications and conclusions are presented based upon these results.

Keywords: Pay and benefits; communication; performance appraisal; supervision and collegiality; career development and management; job satisfaction; job commitment. (search for similar items in EconPapers)
JEL-codes: M12 M51 M52 (search for similar items in EconPapers)
Date: 2010
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