QUALITY MANAGEMENT SYSTEM IN TRADE - INTERNATIONALISATION OF MARKETING RELATIONS WITH CONSUMERS

Sreten Cuzovic and ?or?e Cuzovic
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Sreten Cuzovic: Economics Faculty, University of Nis, Republic of Serbia
?or?e Cuzovic: Economics Faculty, University of Nis, Republic of Serbia

Perspectives of Innovation in Economics and Business (PIEB), 2011, vol. 8, issue 2, 41-44

Abstract: The aim of marketing management is to satisfy the needs and desires of consumers. A lot of factors have influenced the consumers and their purchasing. Besides price and assortment factors there are requirements of consumers to the quality of a product. It means that a product should possess physical, chemical, designing, aesthetic, ecological and other desirable properties that should be expressed before the use of products. Because of this, the quality in the theory and practice of management is beginning to affirm itself. This has been particularly expressed by the introduction of ISO 9000 which makes possible the internationalization of quality system and circulation of goods and services without “physical-fiscal-technical” barriers.

Keywords: Internationalization; trade; ISO 9000(QMS); ISO 14000(EMS); TQM (search for similar items in EconPapers)
JEL-codes: F19 (search for similar items in EconPapers)
Date: 2011
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