Transforming Public Sector Through e-Governance: A Case Study of Khyber Pakhtunkhwa (Article)

Shagufta Aman
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Shagufta Aman: PhD Scholar, Department of Political Science, University of Peshawar.

The Pakistan Development Review, 2022, vol. 61, issue 3, 365–398

Abstract: Under the motto, ‘Technology is Our New Ideology,’ Khyber Pakhtunkhwa’s two-time elected Pakistan Tehreek-e-Insaaf (PTI) provincial government is undertaking several key governance reforms for digitising service delivery in various government departments. Taking the two key departments of education and health as case studies, this research investigates how service delivery is impacted through digitisation, what influences are generated on organisational culture, and in what manner it affects citizens’ trust in the provincial government. It attempts to do so from the perspective of public service providers, i.e., the bureaucracy, and end users, i.e., the public (school and college students and hospital patients). The study employs both qualitative and quantitative methods to reach its findings.

Keywords: e-government; Information and Communication Technology-ICTs; Efficiency; Transparency; Accessibility in Service Delivery (search for similar items in EconPapers)
Date: 2022
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