Assessment of client satisfaction with pharmacist services at outpatient pharmacy of Tikur Anbessa Specialized Hospital

Senait Semegn and Getachew Alemkere

PLOS ONE, 2019, vol. 14, issue 10, 1-10

Abstract: Background: Client satisfaction towards the pharmacist services is essential to measure the level of pharmacy services offered to clients and the implementation of pharmaceutical care in the hospital. Methods: A cross-sectional study was conducted to assess client satisfaction towards the pharmacist service from April 20 to 30, 2019 at OPD pharmacy of Tikur Anbessa Specialized Hospital (TASH). Clients fulfilling the inclusion criteria were interviewed by using a five scale Likert scale. Then data was entered and analyzed using SPSS version 21. The results of the study were presented using table, frequency, and percentage. A binary logistic regression was also employed. The association was declared at p

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0224400

DOI: 10.1371/journal.pone.0224400

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