Assessment patient satisfaction towards emergency medical care and its determinants at Ayder comprehensive specialized hospital, Mekelle, Northern Ethiopia

Goitom Molalign Takele, Negash Abreha Weldesenbet, Nahom Girmay, Habtamu Degefe and Rigbe Kinfe

PLOS ONE, 2021, vol. 16, issue 1, 1-10

Abstract: Background: As the healthcare industry shifts toward patient-centered models, providers will need to fully understand patient satisfaction and how they affect their practices. This study aimed to assess patient satisfaction towards the emergency medical care and factors associated with at Ayder specialized comprehensive hospital, Emergency room, Mekelle, Ethiopia. Methods: An institution-based cross-sectional study was conducted from March 1–30, 2019. A systematic random sampling method was used to enroll 299 study participants. Data were collected using a standard Brief Emergency Department Patient Satisfaction Scale questionnaire by trained data collectors. Data was entered into EpiData 3.1 then exported and analyzed by SPSS version 22. Binary and multiple logistic regression were used to assess the factors associated with patient satisfaction. Where the p-value of

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0243764

DOI: 10.1371/journal.pone.0243764

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