Développement et expérimentation d'un modèle de gestion collaborative des pratiques informatiques à l'usage des petites et moyennes entreprises

Bernard Di Renzo and Christophe Feltus ()

MPRA Paper from University Library of Munich, Germany

Abstract: This paper relates to the experimental draft of the model of collaborative management of ICT practices for use in SME, developed as part of a project of the Centre de Recherche Public Henri Tudor. This model aims to propose to SME an optimized management of their respective information system in terms of quality, reliability and cost. It is currently being experimented with SME partners. The results are promising and should allow at the end of the project to validate the model in its final release.

Keywords: IT Service Management; e-management; collaborative model; SME; improvement. (search for similar items in EconPapers)
JEL-codes: M1 M11 M12 O3 O32 (search for similar items in EconPapers)
Date: 2003
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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:23983

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