Cafe atmosphere, location, service quality, and consumer satisfaction among repeat customers at a regional Indonesian café

Neni Triastuti () and Anggi Febrina Sari Dalimunthe ()
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Neni Triastuti: Department of Management, Faculty of Economics, Universitas Asahan
Anggi Febrina Sari Dalimunthe: Universitas Asahan

Priviet Social Sciences Journal, 2026, vol. 6, issue 9, 184-205

Abstract: This study examines the conditional associations of café atmosphere, location, and service quality with consumer satisfaction among 96 repeat customers of one café in Kisaran, North Sumatra. The cross-sectional questionnaire used purposive sampling and ordinary least squares regression. The model was significant, F(3, 92) = 40.41, p

Keywords: café atmosphere; servicescape; consumer satisfaction; service quality; location; repeat customers; Indonesia (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:prv:pssjpv:2258

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DOI: 10.55942/pssj.v6i9.2258

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