Factors influencing the implementation of knowledge management in the South African government

Lance Barbier and Robertson Tengeh
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Lance Barbier: Cape Peninsula University of Technology

International Journal of Research in Business and Social Science (2147-4478), 2022, vol. 11, issue 7, 47-61

Abstract: Although Knowledge Management was introduced as a Key Performance Indicator (KPI) for all senior management in South Africa 15 years ago, its implementation has been slow and inconsistent. This paper aimed to identify the factors that contribute to or deter the implementation of Knowledge Management in the South African government. The issue was explored through a review of literature on Knowledge Management, as well as results of an interview and questionnaire completed by government officials doing Knowledge Management practitioner work in the South African government. The quantitative data was analysed using DATAtab. The findings identified two key factors that deter the implementation of Knowledge Management in the South African government: most departments in the South African government do not value Knowledge Management, and public officials responsible for implementing Knowledge Management in their departments lack implementation skills. A lack of research on Knowledge Management in developmental governments exists. More research on this subject is necessary. The research will benefit Knowledge Management and Public Administration practitioners alike. Key Words:Knowledge Management, Knowledge Management Critical Success Factors, Knowledge Management implementation, DIKW Pyramid, Knowledge Management tools

Date: 2022
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