Is there a relationship between job satisfaction and work engagement?

Mahlako Mashu Mothema, Ntsieni Fitzgerald Ramasimu and Godfrey Maake
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Mahlako Mashu Mothema: Tshwane University of Technology
Ntsieni Fitzgerald Ramasimu: Department of Business and Information Management Services, Tshwane University of Technology
Godfrey Maake: Tshwane University of Technology

International Journal of Research in Business and Social Science (2147-4478), 2025, vol. 14, issue 4, 160-170

Abstract: Research on job satisfaction (JS) and work engagement (WE) has been conducted in the context of the South African public sector; however, there remains a gap in understanding the relationship between JS and WE within the offices of specific government departments. This study sought to investigate the correlation between work engagement and job satisfaction among administrative employees. The South African Government is viewed as a failed state because of its difficulties in delivering efficient and effective services to its citizens, which may undermine public trust in institutions. The study sought to ascertain that managers in a chosen government department recognise the correlation between job satisfaction and work engagement. A quantitative research approach employing a cross-sectional design was implemented, utilising two established questionnaires on job satisfaction and work engagement, which were distributed to administrative employees (n = 180) through Google Forms. Participants were selected using the snowball sampling method. The collected data underwent analysis through factor analysis. The data obtained from 180 respondents indicated a positive correlation between work engagement and job satisfaction. Management should prioritise the enhancement of work engagement, as it directly impacts job satisfaction and can lead to improvements in both employee and organisational performance. This alignment may improve employee motivation and the contributions employees make to the organisation. This study emphasises the significant correlation between employee engagement and job satisfaction, especially among administrative staff. This will assist the organisation in aligning its policies with employee expectations. Key Words:Work engagement, job satisfaction, administrative employees, government department

Date: 2025
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