The use of telehealth in social work practice: A scoping review protocol

Gift Khumalo, Bokang Nephtali Lipholo and Bafana Mdhluli
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Gift Khumalo: Durban University of Technology
Bokang Nephtali Lipholo: University of KwaZulu-Natal
Bafana Mdhluli: University of the Witwatersrand

International Journal of Research in Business and Social Science (2147-4478), 2025, vol. 14, issue 6, 489-493

Abstract: Although telehealth use in social work practice is not a new concept, its adoption has significantly increased in recent years due to growth in technology use and the COVID-19 pandemic. However, there exist gaps in understanding how social workers are using and experiencing telehealth in their practice. This scoping review synthesizes literature on the use of telehealth in social work practice. Guided by Arksey and O’Malley, we will search for literature on five databases: Web of Science, PUBMED, SCOPUS, PsycINFO, and CINAHL. Using Rayyan screening software, two independent reviewers will screen articles at the title, abstract, and full-text levels. Key characteristics and key themes of the selected articles that meet the inclusion criteria will be charted on a Microsoft Excel sheet. Qualitative thematic analysis will be used to analyze the themes. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses Extension for Scoping Reviews (PRISMA-ScR) will be used to report the scoping review processes. The review will contribute to the broader understanding of telehealth in social work practice and inform the development of best practices and current gaps in research on telehealth in social work practice. The results will be disseminated to researchers, schools of social work, and practitioners through manuscript publications and relevant conferences. Key Words:Social Work, Telehealth, Telepractice, Scoping Review, Protocol

Date: 2025
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