The impact of the appropriation of ICT in HR management on the performance of Tunisian SMEs

Sofiane Founès and Sami Boudabbous

International Journal of Research in Business and Social Science (2147-4478), 2025, vol. 14, issue 7, 181-194

Abstract: This study examines how using information and communication technologies (ICT) affects the performance of Tunisian SMEs in human resources management (HRM). The findings indicate that numerous Tunisian small and medium-sized enterprises struggle to integrate ICT tools into human resource management due to inadequate foundational knowledge about these technologies and a limited understanding of their functionality. Consequently, they may underperform. As argued by Müller and Voigt (2021), proper utilization of ICT can be achieved through the appropriate adoption of tools and the continuous development of digital skills within human capital. Jones and Kim (2020) also highlight the significance of this finding, suggesting that investment in tools (e.g., the intranet) not only enhances internal communication but also forges connections between mobile employees, those working from home, and office-based employees. Key Words: Information and Communication Technologies (ICT); Human Resources Management (HRM); organizational performance; Tunisian SMEs

Date: 2025
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