Cooperation in the Workplace

Hoa Ho, Maren Mickeler and SIlvia Castro
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Hoa Ho: LMU Munich
Maren Mickeler: ESSEC
SIlvia Castro: LMU Munich

No 531, Rationality and Competition Discussion Paper Series from CRC TRR 190 Rationality and Competition

Abstract: Organizations rely on peer-to-peer knowledge exchange among employees, yet incentivizing cooperative behaviors is a challenge. This study evaluates an intervention designed to encourage peer support in the largest bank in Uganda. Using a cluster randomized controlled trial, we introduced a public recognition incentive-awarding employees identified as the most supportive by their peers and supervisors. The intervention increases employees' willingness to help by 21% in expertise-sharing and 12% in mentoring. The incentive's effectiveness stems from its role in enhancing professional reputation and career prospects. A replication exercise in a second bank confirms the findings and the external validity of the results.

Keywords: workplace cooperation; peer recognition; organizational incentives; knowledge sharing; field experiment; employee motivation; randomized controlled trial (RCT) (search for similar items in EconPapers)
JEL-codes: C93 D23 D83 J24 M52 M54 (search for similar items in EconPapers)
Date: 2025-04-25
New Economics Papers: this item is included in nep-exp, nep-hrm, nep-knm, nep-lma and nep-mac
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Persistent link: https://EconPapers.repec.org/RePEc:rco:dpaper:531

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