Incidence of Job Satisfaction in the Servers Performance of the Financial Management Department of ULEAM University

Denny Fortty Barberan (), Maria Ines Zambrano Zambrano () and Matilde Flores Urbaez ()
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Denny Fortty Barberan: Universidad Laica Eloy Alfaro de Manabi
Maria Ines Zambrano Zambrano: Universidad Tecnica de Manabi
Matilde Flores Urbaez: Universidad Tecnica de Manabi

Revista Internacional de Gestión del Conocimiento y la Tecnología (GECONTEC), 2019, vol. 7, issue 1, 1-21

Abstract: The objective of this research is to determine the incidence of job satisfaction in the performance of the servers of the Financial Department of the Secular Eloy Alfaro de Manabi University, in Ecuador. A questionnaire was applied to a sample of 19 servers of the aforementioned institution to determine their level of job satisfaction. The results revealed that the respondents did not assign positive values to the following dimensions of job satisfaction: structure, salary, working conditions, welfare conditions and leadership. They assigned positive values to the content dimensions of the work; values and customs and interpersonal relationships. The results indicated that 63.17% was placed in the Very Good Category according to the final assessment scale established in the Public Service Law; and 31% in the Excellent Category. It is concluded that despite not being satisfied with the structure, salary, working conditions, welfare conditions and leadership, the work performance of the sample of servers of the Financial Department of the university mentioned above is between very good and excellent, which indicates that job dissatisfaction for this group of individuals does not have a negative impact on their job performance.

Keywords: Job satisfaction; Job performance; Secular University Eloy Alfaro de Manabi; Universidad Laica Eloy Alfaro de Manabi (search for similar items in EconPapers)
JEL-codes: D8 D81 M1 M15 O3 O31 O32 (search for similar items in EconPapers)
Date: 2019
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