A Survey to Assess Changes in Payment Transaction via Mobile Phone Behavior During the COVID-19 Pandemic

Jintana Muanglen () and Wannaphong Durongkaveroj
Additional contact information
Jintana Muanglen: Ramkhamhaeng University, Postal: Faculty of Economics, Ramkhamhaeng University, Room 711, ECB2building, HuaMak, Bangkapi, Bangkok, Thailand, 10240

Asian Journal of Applied Economics/ Applied Economics Journal, 2023, vol. 30, issue 1, 97-118

Abstract: The outbreak of the COVID-19 pandemic has affected every sector of society. Consumer payment behavior is no exception. The purpose of this study is to estimate the causal impacts of the COVID-19 pandemic on mobile paymentbehaviors and to examine factorsunderpinning such impacts. The behaviors of interest include the volume and the value of mobile payment transactions, the volume of QR code mobile payment transactions, the volume of PromptPay transactions, and the variety of mobile payment methods. The analysis is based on asurvey, which is designed to recover counterfactual outcomes, of 503 people living in Bangkok between July and August 2021. The findings suggest that the COVID-19 pandemic has significantly increased all types of mobilepayment transactions. The results from the logit model indicate that such changes in each mobile payment behavior are determined by different factors. The findings reflect the need to use different strategies to increase mobile payment usage to maximize the efficiency of the electronic payment system in Thailand and to help accelerate the transition to a cashless society.

Keywords: COVID-19 pandemic; mobile payment; online transaction (search for similar items in EconPapers)
JEL-codes: D91 E42 G20 G21 G24 (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://so01.tci-thaijo.org/index.php/AEJ/article/view/263262/173282 Full text (application/pdf)
Asian Journal of Applied Economics/ Applied Economics Journal

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:apecjn:0082

Access Statistics for this article

Asian Journal of Applied Economics/ Applied Economics Journal is currently edited by Waleerat Suphannachart

More articles in Asian Journal of Applied Economics/ Applied Economics Journal from Kasetsart University, Faculty of Economics, Center for Applied Economic Research Center for Applied Economics Research, Faculty of Economics, Kasetsart University, Bangkok, 10900, Thailand. Contact information at EDIRC.
Bibliographic data for series maintained by Arannee Tongjankaew ().