Konsep Pelayanan Perspektif Ekonomi Syariah

Nurhadi Nurhadi (alhadijurnal@gmail.com)
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Nurhadi Nurhadi: STAI Al-Azhar Pekanbaru

EkBis: Jurnal Ekonomi dan Bisnis, 2018, vol. 2, issue 2, 137-150

Abstract: Service is the company's ability to provide services that can provide satisfaction to consumers. Service is an activity or series of activities that are invisible (inaccessible) that occur as a result of interactions between consumers and employees or other things provided by service delivery companies intended to solve problems or customers. Service according to Islam is a necessity in services which operate in accordance with the principles of shari'ah. The concept of service according to Islam has 6 principles, namely the principle of helping (Ta'awun), the principle of giving ease (at-taysir), the principle of equality (Musawah), the principle of mutual love (Muhabbah), the principle of gentleness (Al-layin), principle Family (Ukhuwah). Islam emphasizes the validity of a service that has good intentions, namely: 1). Services are given according to customer expectations with maximum satisfaction. 2). The occurrence of a difficulty in providing services but consumers do not know it. 3). The occurrence of errors in providing customer service avoids feeling dissatisfied with the results of the work of the service officers. Work culture as servants who serve in Islam which refers to the characteristics of the Prophet siddiq, istiqamah, fathanah, tablighand trust.

Keywords: Concept; Service; Perspective; Economy; Sharia (search for similar items in EconPapers)
JEL-codes: E02 E26 O50 (search for similar items in EconPapers)
Date: 2018
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