Etika Kerja dan Kualitas Layanan Islam terhadap Kinerja Perbankan pada PT Bank Syariah Mandiri Provinsi Lampung

Anna Thesya Saimona ()
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Anna Thesya Saimona: Universitas Islam Negeri Raden Intan Lampung

EkBis: Jurnal Ekonomi dan Bisnis, 2018, vol. 2, issue 2, 186-200

Abstract: Performance is the pulse of a company that must get attenton in order to maintain the existence of the company in competing with other companies. This study aims to, (1) the effect of work ethics on banking performance, (2) the effect of the quality of Islamic services on banking performance, and (3) the effect off work ethics and quality o Islamic services at PT. Bank Syariah Mandiri Lampung Province. The approach used is desciptive quantitative. The sampling technique uses purposive sampling. The number of samples is 38 employeees at4 Bank Syariah Mandiri that is PT Bank Syariah Mandiri Kedaton Kota Bandar Lampung, PT Bank SyariahMandiri Kalirejo, PT Bank Syariah Mandiri Pringsewu dan PT Bank Syariah Mandiri Kota Metro. The results of the study is (1) the results of the t-test value on work ethics on banking performance has a sig value of 0.017

Keywords: Work Ethics; Islamic Service Quality; Banking Performance (search for similar items in EconPapers)
JEL-codes: E58 G21 G24 (search for similar items in EconPapers)
Date: 2018
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