SERVICE DELIVERY IN SELECTED LOCAL GOVERNMENT COUNCILS IN OSUN STATE, NIGERIA

L. O. Aluko ()
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L. O. Aluko: Department of Public Administration Obafemi Awolowo, Postal: University, Ile-Ife, Nigeria, https://fssunilorinedu.org/ijbss/index.php

Ilorin Journal of Business and Social Sciences, 2016, vol. 18, issue 1, 26-47

Abstract: The local government which is the third tier of government in Nigeria, has for a long time been subjected to heavy criticisms because of their inability to offer good service delivery. This study was therefore designed to investigate the problems at stake and how these can be overcome. Specifically, the objectives of the study are: (i) identify the factors that determine service delivery in selected local government councils in Osun state; (ii) determine the weight or the potency of each of the identified determinants on service delivery; and (iii) investigate what can be done to improve service delivery in the selected local government councils in Osun state. Data for this study were obtained from both primary and secondary data. For the primary data, quantitative method was used. A total of three hundred and thirty four (334) respondents were selected for questionnaire administration. Data from secondary sources like books, journals, newspaper clippings, and internet were used to complement the primary data. Data collected were analyzed in terms of tables, frequency and percentages. It was found that service delivery is a multi-dimensional phenomenon, and that it cannot be explained with a singular variable but an array of variables. This paper concluded that the condition of service and general welfare packages for workers should be reviewed and upgraded from time to time so as to serve as morale booster for the employees.

Keywords: Local government; Service delivery; Performance; Civil servants (search for similar items in EconPapers)
Date: 2016
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