Achieving ROI from e-business systems in financial services

Bryan Foss (), Paul McDaid () and Colin Devonport ()
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Bryan Foss: IBM, Postal: 17 Addiscombe Road, Croydon CR9 6HS, UK, http://www.ibm.com/us/en/
Paul McDaid: IBM, Postal: 17 Addiscombe Road, Croydon CR9 6HS, UK, http://www.ibm.com/us/en/
Colin Devonport: IBM, Postal: 17 Addiscombe Road, Croydon CR9 6HS, UK, http://www.ibm.com/us/en/

Journal of Financial Transformation, 2002, vol. 6, 93-105

Abstract: Many, even most, Customer Management projects are said to fail to complete or deliver return on investment. This article outlines an approach which has been proven to accelerate project implementation, business transformation, and ROI, while reducing project costs and risks of failure. Based on extensive research and the global implementation experience, a complete and unbroken journey from business abstract to systems specifics will be clearly explained in this paper.

Keywords: Customer management projects; project implementation (search for similar items in EconPapers)
JEL-codes: O32 O33 (search for similar items in EconPapers)
Date: 2002
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Persistent link: https://EconPapers.repec.org/RePEc:ris:jofitr:1312

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