Navigating the pitfalls of wholesale and corporate portal transformation

Leonard Ikpase ()
Additional contact information
Leonard Ikpase: Capco, Postal: Capco London, http://www.capco.com

Journal of Financial Transformation, 2013, vol. 37, 12-15

Abstract: This paper aims to outline the common pitfalls that could impede the effective transformation of wholesale and corporate banking portals; to provide insights that will help organizations identify whether or not their own programs may be heading for the same challenges; and to suggest tactics and strategies that can help avoid and overcome such issues.

This is especially critical in an increasingly volatile, risky and regulated financial services environment when wholesale and corporate transaction banking remains one of the few areas where many banks are seeing increasing revenues and steady low-risk profits.

The key technology that drives customer satisfaction in this space is the customer portal, which plays an essential role in customer retention and the acquisition of new ones. As a result, we have seen an increase in investment in wholesale and corporate digital channels during the past three years by most banks.

The following common pitfalls have been identified and will be covered in this paper:

Pitfall 1: Inability to gain business case approval.

Pitfall 2: Having spent lots of money on e-portal transformation the outcome appears to be far from a transformed state.

Pitfall 3: My portal must be custom (and costly) because it is a market differentiator for the business.

Pitfall 4: My portal delivery program is over budget and overrunning.

Keywords: banking portal; corporate banking portal; wholesale banking portal; transaction banking; digital banking; digital channels (search for similar items in EconPapers)
JEL-codes: G21 (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:jofitr:1552

Access Statistics for this article

Journal of Financial Transformation is currently edited by Prof. Shahin Shojai

More articles in Journal of Financial Transformation from Capco Institute 77 Water Street, 10th Floor, New York NY 10005.
Bibliographic data for series maintained by Prof. Shahin Shojai ( this e-mail address is bad, please contact ).