Factors Affecting the Intention of Using Internet Banking: A Case Study on One of the National Private Bank in Indonesia

Henny Medyawati () and Muhamad Yunanto
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Henny Medyawati: Faculty of Economics, Head of Banking and Insurance Development Laboratory, Management and Accounting Development Board, Gunadarma University, Depok, Indonesia
Muhamad Yunanto: Faculty of Economics, Lecturer, Head of Middle Management Laboratory, Gunadarma University, Depok, Indonesia

Journal of Internet Banking and Commerce, 2017, vol. 22, issue 03, 01-12

Abstract: The presence of the Internet in everyday life has brought many changes in the transactions in the bank. This study aimed to analyze the influence of perceived ease of use, trust, anxiety computing and service quality of the intention in using internet banking. The sample was one of the customers of private banks in Indonesia national branch offices, in Jakarta and Surabaya. The questionnaire used in this study adopts the existing indicators on WebQual and Technology Acceptance Model (TAM). Analysis of data used multiple linear regression method. The results show that the ease of use, trust, anxiety computing and service quality affects the intention in using electronic banking.

Keywords: Webqual; Technology Adoption Model; e-Banking (search for similar items in EconPapers)
JEL-codes: A11 (search for similar items in EconPapers)
Date: 2017
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