Consumers Intention to Use a Single Platform E-Payment System: A Study Among Malaysian Internet and Mobile Banking Users

Lai Poey Chin () and Zainal Arffin Ahmad ()
Additional contact information
Lai Poey Chin: UNITEN, Putrajaya Campus, Jalan IKRAM-UNITEN, 43000 Kajang, Selangor
Zainal Arffin Ahmad: UNITEN, Putrajaya Campus, Jalan IKRAM-UNITEN, 43000 Kajang, Selangor

Journal of Internet Banking and Commerce, 2015, vol. 20, issue 01, 01-13

Abstract: This study seeks to explore Malaysian Internet and Mobile banking consumers’ in adopting a single platform E-payment system using TAM model. This research seeks to investigate whether convenience and design influence perceived ease of use and perceived usefulness. We also investigated the relationship between perceived ease of use, perceived usefulness and perceived risk with consumers’ intention to use one single platform that integrates card, internet and mobile. Respondents who used both the Internet and Mobile banking were selected to participate in the survey. AMOS version 22.0 was used to analyze the data. The empirical results suggest that convenience, design, perceived risk, perceived usefulness and perceived ease of use influence consumers’ intention to use single platform E-payment system. Therefore, convenience, design, perceived risk, perceived usefulness and perceived ease of use should be taken into consideration when designing E-payment system in order to increase the Internet and Mobile banking consumers’ intention to use.

Keywords: Banking; TAM; Single Platform E-payment; Internet and Mobile banking users; Consumers’ Intention to use (search for similar items in EconPapers)
JEL-codes: A11 (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.icommercecentral.com/open-access/consu ... -users.php?aid=50515 Full text (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:joibac:0221

Access Statistics for this article

Journal of Internet Banking and Commerce is currently edited by Vijaya Lakshmi, Nahum Goldmann and Dale Pinto

More articles in Journal of Internet Banking and Commerce
Bibliographic data for series maintained by Dale Pinto ().