Facility Management Process Architecture Framework

Bartholomew Sliwinski and Renata Gabryelczyk
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Bartholomew Sliwinski: Warsaw University
Renata Gabryelczyk: Warsaw University

Journal of Internet Banking and Commerce, 2010, vol. 15, issue 3, 01-09

Abstract: Due to a lack of consistence among different components of management systems, there is a barrier limiting an effectiveness of organizational functionality in the present business world. St. Gallen School has offered Management Process Architecture Framework as a base helping with achievement of the consistence among the management systems. Dividing the base into three levels: strategy, processes and systems, will reduce complexity of an enterprise real life, and it will allow to create a model presenting the organization in total. The new-built of the Facility Management Process Architecture Framework is the start up for using in full management process architecture. The process architecture shows the processes and a logic of their links on different organization levels; it is an image of the internal organization process structure; it allows a complex check and systematization of different approaches in the scope of the complex organization. A goal of the article is to build a concept of the process architecture framework for the Facility Management area. The area is a subject to permanent evolution. Going from the administration and functionally organized FM area to the dynamic and active approach considering influence onto other organizational processes requires the very precisely dedicated goal. Additionally, it requires have established some interrelations among basic processes taking place in the organization and the FM area. The tools used to model the processes make possible both: an introduction of the new approach to management of the FM area, and some directions to create some new IT tools, including IWMS (Integrated Workplace Management Systems). There is a try taken in the article to create a concept of the process architecture framework in the FM area, and it is the start point to form more sophisticated reference models in the scope.

Keywords: Facility Management; Process Management; FM reference models (search for similar items in EconPapers)
JEL-codes: G32 (search for similar items in EconPapers)
Date: 2010
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