A Framework for Evaluating the Effectiveness of Information Systems at Jordan Banks: An Empirical Study

Ahmad Mashhour () and Zakaria Zaatreh ()
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Ahmad Mashhour: University of Bahrain
Zakaria Zaatreh: University of Yarmouk

Journal of Internet Banking and Commerce, 2008, vol. 13, issue 1, 01-14

Abstract: Banks and other financial institutions in Jordan are one of the largest investors in the fields of information systems (IS), and there are many indications that these trends to continue in the future. However, there is a concern among CEOs and top managers that the IS investments are not yielding the anticipated outcomes. This paper investigates the investment of information systems at Jordan banks and reports the results of an empirical study that evaluates the contribution of IS in the effectiveness of banks operations. The paper measures the factors which determine information systems effectiveness at Jordan main banks. These variables are presumably system decision performance, system usage and user satisfaction among others that are considered the most effective variables in banks performance.

Keywords: Decision performance; Effectiveness; Information system; Jordan banks; System evaluation; User satisfaction (search for similar items in EconPapers)
JEL-codes: G24 (search for similar items in EconPapers)
Date: 2008
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