Setting the Relationship between Human-Centered Approaches and Users’ Digital Well-being: A Review

Leticia Polanco-Diges (), José Ramón Saura () and Patricia Pinto ()
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Leticia Polanco-Diges: Rey Juan Carlos University, Postal: Department of Business Economics, Rey Juan Carlos University, Madrid, Spain, http://en.urjc.es/
José Ramón Saura: Rey Juan Carlos University, Postal: Department of Business Economics, Rey Juan Carlos University, Madrid, Spain, http://en.urjc.es/
Patricia Pinto: FE & Cinturs, University of Algarve, Postal: Faculty of Economics, Research Centre for Tourism, Sustainability and Well-being, University of Algarve, Faro, Portugal, http://www.cinturs.pt/site/index.php

Journal of Tourism, Sustainability and Well-being, 2022, vol. 10, issue 3, 148-171

Abstract: With the advancement of technology and advent of the new digital era, the society is getting increasingly exposed to novel technologies, digital platforms, or smart devices. This reality opens a wide range of questions about the benefits and challenges of technology and its impact on humans. In this context, the present study investigates the relationship between human-centered approaches and their application to achieve users’ digital well-being, as well as explores whether marketing and business industry are sufficiently considering human-centered approaches in their implementation of practices that care for users’ digital wellbeing. To this end, we conduct a systematic literature review. The exploratory results confirm that the implementation of human-centered approaches makes it possible to achieve a greater user well-being in the marketing and management sector. Additionally, we also identify and discuss seven more relevant areas. Our review concludes with a discussion of the theoretical and practical implications of our findings for further research on the use of human-centric and digital well-being concepts.

Keywords: Digital Well-Being; Human-Centered Approaches; Social Media; Digital Marketing; Online Platforms (search for similar items in EconPapers)
JEL-codes: M15 M30 (search for similar items in EconPapers)
Date: 2022
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