HEALTHCARE SERVICES CONSUMER BEHAVIOR IN THE LIGHT OF SOCIAL NORMS INFLUENCE

Gârdan Daniel Adrian () and Gârdan (geangu) Iuliana Petronela ()
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Gârdan Daniel Adrian: Spiru Haret University, Postal: postdoctoral student, Institute of World Economy-Romanian Academy
Gârdan (geangu) Iuliana Petronela: Spiru Haret University, Postal: postdoctoral student, Institute of National Economy-Romanian Academy

Annals of Spiru Haret University, Economic Series, 2015, vol. 6, issue 1, 19-24

Abstract: Healthcare services consumers’ behaviour represents an multidimensional concept, that implies the cumulative effects of different factors. The process of consumption is very different and complex in the case of healthcare services due to the nature of the needs and consumption motivations on one hand and because of the complexity of the services itself on the other hand. Amongst the factors that are influencing the consumer’s behaviour, the social ones represent a particular type. In the case of healthcare services this is because the social interactions of the patients can contribute to their own perception regarding the post consumption satisfaction, or can influence the buying decision in the first place. The influence of social factors can be analysed on multiple layers – from the effect of the affiliation and adhesion groups to the effect of social norms and regulations.

Keywords: social norms; affiliation groups; healthcare services; consumer behavior (search for similar items in EconPapers)
JEL-codes: I12 M31 (search for similar items in EconPapers)
Date: 2015
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