HOTEL SERVICE, ASSUMPTION AND STARTER OF THE TOURISM DEVELOPMENT

Daliborka Blazeska (), Vladanka Davkovska and Dejan Nakovski
Additional contact information
Daliborka Blazeska: University of Tourism and Management in Skopje, Macedonia
Vladanka Davkovska: University of Tourism and Management in Skopje, Macedonia
Dejan Nakovski: University of Tourism and Management in Skopje, Macedonia

UTMS Journal of Economics, 2016, vol. 7, issue 2, 221-233

Abstract: The tourism worldwide is continuously making high development ascent and the same is a result of the expansion in the hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but also the construction of numerous new facilities, which together affects the competition on the international tourism market, where Republic of Macedonia also gives its national tourism product. This paper pays special attention to the hotel service and the staff which are its inevitable and irreplaceable factor, and on which depends the guest satisfaction. In this paper is emphasized the monitoring the satisfaction of the hotel guests with hotel service, in the hotel complexes. The results confirm that Republic of Macedonia is recognized on the tourism market for the great and unique hospitality of the population in general, but also of the tourism staff. But that doesn’t mean that in future shouldn’t be paid attention on even greater improvement of the services quality.

Keywords: staff; quality; competition (search for similar items in EconPapers)
JEL-codes: L83 M12 M31 (search for similar items in EconPapers)
Date: 2016
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://utmsjoe.mk/files/Vol.%207%20No.%202/UTMSJOE ... vkovska-Nakovski.pdf Full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:utmsje:0188

Access Statistics for this article

UTMS Journal of Economics is currently edited by Prof. Ace Milenkovski, PhD

More articles in UTMS Journal of Economics from University of Tourism and Management, Skopje, Macedonia Contact information at EDIRC.
Bibliographic data for series maintained by Assistant Professor. Dejan Nakovski, PhD ().