The Impact of Total Quality Management Practices on Operational Efficiency in Malaysian Hospitality MSMEs

Nurazree Mahmud, Mohammad Hazman Hassan, Nurashikin Muhamad Shukor and Mirza Amani Zahari

Information Management and Business Review, 2025, vol. 17, issue 1, 416-423

Abstract: Total Quality Management (TQM) is looked at as a possible solution in this study. Four main principles are looked at: leadership-driven, Involvement of People, Process Approach, and Mutually-Beneficial Supplier Relationship. The researchers used a quantitative method to create a survey with a questionnaire that looked at four different factors that affect operational efficiency: leadership-driven, involvement of people, process approach, and supplier relationship. This study employed a probability sampling method, namely simple random sampling, to target several supervisors and managers in one hospitality company located in the southern region of Malaysia. The sample size of this pilot study consisted of 36 respondents. The data were examined via SPSS, highlighting the reliability of both the independent and dependent variables. The study employed analytical approaches including descriptive analysis, reliability analysis, and multiple regression analysis. The study's findings showed that "Leadership Driven" and "Mutually-Beneficial Supplier Relationship" did not affect how efficiently operations ran. However, a significant positive relationship emerged between operational efficiency and both the "Involvement of People" and the "Process Approach." These findings point to a clear strategy for several ongoing successes in the hospitality industry: fostering staff empowerment through active engagement and optimising internal processes through the implementation of TQM principles. This research provides valuable insights for addressing current operational challenges and positioning the hotel for enhanced performance in the future.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:rnd:arimbr:v:17:y:2025:i:1:p:416-423

DOI: 10.22610/imbr.v17i1(I).4409

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