Impact of Perceived Quality of E-Health Services on Patient Behavioral Intention to Use E-Health Services: A Moderating Role of Knowledge of E-Health Management

Tai Abdulrahman Alshammari, Khalid Mhasan Alshammary and Fahad Maiyah Alshammari

Journal of Economics and Behavioral Studies, 2022, vol. 14, issue 1, 23-38

Abstract: The objective of this study is to investigate the impact of perceived quality of e-health and the perceived usefulness of behavioral intention to use e-health services with moderating role of knowledge on e-health. A quantitative research approach was applied to examine the proposed relationships between variables of the model. A cross-sectional method was used to gather the data from Saudi patients with the help of a self-administrative survey questionnaire. Findings illustrated that IQ, system quality, and perceived usefulness have a significant and positive impact on the behavioral intention to use e-health services of Saudi patients. Moreover, results show that knowledge of e-health significantly moderates the relationship between perceived quality of e-health and perceived usefulness with the patients' intention to use e-health services. This study enriches the body of knowledge regarding e-health usage, patient intention to use services of e-health, and literacy regarding e-health. The findings of the present study improve the understanding of health care executives regarding the use of e-health services intention and how this intention can be improved.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:rnd:arjebs:v:14:y:2022:i:1:p:23-38

DOI: 10.22610/jebs.v14i1(J).3293

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