EFFICIENCY AND QUALITY OF THE PROVISION OF STATE AND MUNICIPAL SERVICES: THEORETICAL APPROACHES TO DETERMINING THE ESSENCE AND THE CONTENT

ЭФФЕКТИВНОСТЬ И КАЧЕСТВО В КАТЕГОРИАЛЬНОМ ПОЛЕ ОЦЕНКИ ПРЕДОСТАВЛЕНИЯ ГОСУДАРСТВЕННЫХ И МУНИЦИПАЛЬНЫХ УСЛУГ

Agadzhanyan Artem (Агаджанян А.С.)
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Agadzhanyan Artem (Агаджанян А.С.): South-Russia Institute of Management – branch of Russian Presidential Academy of National Economy and Public Administration

State and Municipal Management Scholar Notes, 2020, vol. 2, 248-254

Abstract: The article analyzes various approaches to determining the essence and content of the concepts of “efficiency” and “quality” in public administration and in the provision of state and municipal services. The key characteristics and criteria that form the basis of the approaches are determined. Both economic and social aspects are considered in determining the effectiveness and quality of the provision of state and municipal services from the position of service provider, which is the state represented by the authorities, and from the position of consumers (recipients) of services and their needs.

Keywords: services; efficiency; quality; public services; municipal services; public administration; efficiency of public services; quality of public services; efficiency and quality of service provision (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:rnp:smmscn:s20240

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