RAIL TRANSPORT SERVICES IN ROMANIA: PERCEPTIONS, PROBLEMS AND PERSPECTIVES

Corina Cristiana Nastacä‚ ()
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Corina Cristiana Nastacä‚: Bucharest University of Economic Studies, Bucharest, Romania

APPLIED RESEARCH IN ADMINISTRATIVE SCIENCES, 2024, vol. 5, issue 3, 16-26

Abstract: The present research is a pilot study that analyses citizens' perceptions regarding the rail services provided by the Romanian Railways Company - traveller division (CFR Călători SA). The main objectives of the research are: (1) To assess citizens' satisfaction concerning the rail services in Romania; (2) To investigate citizens’ perception regarding the quality of the rail services; (3) To identify the aspects that should be improved in the rail services provided to citizens. The research methodology consists of an opinion survey, conducted among citizens in Bucharest-Ilfov region. The study revealed a rather negative perception regarding the rail services provided by the Romanian Railways Company - travellers division (CFR Călători SA). Respondents were at least satisfied with: trains’ punctuality, the cleanliness in the train wagons, the number of counters for tickets available in the train stations and the food and drinks that can be provided in trains and were satisfied the most with the temperature in the trains wagons, the luggage space and, the attitude of the trains’ personnel. Also, the study showed that on the whole, the respondents considered that the rail company provides services of medium quality.

Keywords: Romanian railways services; citizens’ satisfaction; rail infrastructure (search for similar items in EconPapers)
Date: 2024
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