QUALITY MANAGEMENT AND PROCESS REENGINEERING – STRATEGIC OPTIONS TO INCREASE ORGANISATIONAL PERFORMANCES

Cosmin Dobrin
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Cosmin Dobrin: The Bucharest Academy of Economic Studies

International Conference Modern Approaches in Organisational Management and Economy, 2011, vol. 5, issue 1, 167-171

Abstract: The decision to implement and certify a Quality Management System (QMS) able to meet the requirements of ISO 9001:2001 and to redesign the organisation on a process basis approach may be a valid alternative for various reasons. In this paper we try to give a justification for the necessity to adopt a quality management system and to redesign the processes of the organisation, as a strategic option for raising the performance of the organisation.

Keywords: management; performance; quality; process; improvement (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:rom:cmanag:v:5:y:2011:i:1:p:167-171

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