SUSTAINABILITY OF THE DIGITAL TRANSFORMATION OF PUBLIC INSTITUTIONS

Ovidiu Andrei Cristian Buzoianu (), Carmen Elena Spiridon (), Cristina Dima (), Tiberiu Bogdan Barladeanu () and Bogdan Istrate ()
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Ovidiu Andrei Cristian Buzoianu: Bucharest University of Economic Studies
Carmen Elena Spiridon: Valahia University of Targoviste
Cristina Dima: Bucharest University of Economic Studies, Romania
Tiberiu Bogdan Barladeanu: Valahia University of Targoviste, Romania
Bogdan Istrate: Valahia University of Targoviste, Romania

Proceedings of Administration and Public Management International Conference, 2022, vol. 18, issue 1, 166-175

Abstract: The digitization of public services represents, in the 21st century, the main reform that developed countries bring to the interaction between the state and citizens, in almost all its forms and regardless of which field they belong to. The current context shows us more and more the benefits of technology and the digitization of public services, and the development priorities of all states in the near future should also include this essential aspect. Digitization is a tool of the future that offers efficiency and predictability, including in the case of Romania. Digitization involves reducing the number of interactions with officials from public institutions and optimizing the citizen's interaction with representatives of public institutions. The digitization of public institutions brings with it an increased level of efficiency and transparency and should be one of the development pillars of any intelligent community. Through digitalization, the entire activity of public institutions is made more efficient, on all three levels: internally, intra-institutionally and externally, in the relationship with citizens and the rest of the institutions. Through the transparency it implies, digitization increases the accountability of the authorities to the citizens. The transparency of public institutions and their openness in relation to citizens are essential for a functional society.

Keywords: digitalization; E-governance; globalization; public administration. (search for similar items in EconPapers)
Date: 2022
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