The Use of Balanced Scorecard in Implementation of the User-Driven Innovation Concept

Marzena Krawczyk ()
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Marzena Krawczyk: Univesity of Lodz, Poland

Economia. Seria Management, 2015, vol. 18, issue 2, 293-309

Abstract: Customers play a crucial role in innovation processes. Their importance is proved by numerous theories and innovation models which put users and clients in the heart of innovation processes. One of the newest concept, popular in Scandinavian countries, picking up this thread is the User–Driven Innovation (UDI). To increase probability of innovation success consumers must be involved in the firm’s business model / innovation strategy, becoming a part of the innovation processes and all other stakeholders should be aware of the significance and character of the linkage between customer and company. As a result, building, implementing and monitoring of the customer–oriented innovation strategy should take place. The Balanced Scorecard (BSC) may turn out to be very helpful in achieving the above. The aim of this paper is to show that BSC may be a device of implementing the User–Driven Innovation concept, helping to understand UDI assumptions and the role of customers in creating value. Examples of strategic goals and performance indicators presented in this paper may be used by enterprises, which intend to build UDI-based BSC.

Keywords: Balanced Scorecard; customer; innovation; User-Driven Innovation. (search for similar items in EconPapers)
JEL-codes: M41 O31 O32 (search for similar items in EconPapers)
Date: 2015
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