STUDY OF THE EFFECTS OF HUMAN RESOURCES MANAGEMENT AND RISK MANAGEMENT ON SERVICE QUALITY

Alina-Georgiana Petre-Bostiog and Irina Carmen Gaboroi

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2024, vol. 18, issue 1, 416-428

Abstract: Increasing the quality of services both within private organizations and public institutions was and remains one of the top objectives in most fields of activity due to the major impact it has on income. The purpose of this research paper is to expad the knowledge regarding the effects of human resource management and risk management on service quality, considered a priority for the quality of life. Regarding the methodology, the present studey structures, synthesizes and analyzes relevant information from the literature in the field of risk management and human resources management, and the possible effects between it and service quality. This article discusses the significance of human resource management and risk management in the context of service quality for private and public organizations. This study aims to contribute to the development of the literature on this topic and in conclusion highlights how a variety of managerial practices can be used in order to maximize the quality of services as well as the impact they can have on the final consumer.

Keywords: service quality; human resources management; risk. (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:rom:mancon:v:18:y:2024:i:1:p:416-428

DOI: 10.24818/IMC/2024/04.06

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