AN INTEGRATED APPROACH OF THE HUMAN RESOURCES MOTIVATION AND THE QUALITY OF HEALTH SERVICES

Armenia Androniceanu (), Oana Matilda Sabie () and Anca Pegulescu ()
Additional contact information
Armenia Androniceanu: Bucharest University of Economic Studies, Piata Romana, 6, Romania
Oana Matilda Sabie: Bucharest University of Economic Studies, Piata Romana, 6, Romania
Anca Pegulescu: Bucharest University of Economic Studies, Piata Romana, 6, Romania

Theoretical and Empirical Researches in Urban Management, 2020, vol. 15, issue 1, 42-53

Abstract: This research has aimed an in-deepth analysis of the correlation between the motivation of the medical human resources from a few representative hospitals and their professional performances in the process of achieving and providing the medical services. The main specific objectives were: (1) to know the motivation degree of the human resources; (2) to identify the main specific motivational factors; (3) to discover the type of correlation between motivation, satisfaction and human resources performance. The research was performed on a randomly chosen sample in a few representative hospitals from Bucharest. Data collection and processing methods were: questionnaire, structured interviews and Microsoft Excel. Based on the research results, we have proposed an integrated managerial approach of the human resources motivation and the quality of health services.

Keywords: health services; human resources; motivation; quality. (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://um.ase.ro/no151/3.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:terumm:v:15:y:2020:i:1:p:42-53

Access Statistics for this article

Theoretical and Empirical Researches in Urban Management is currently edited by Colesca Sofia

More articles in Theoretical and Empirical Researches in Urban Management from Research Centre in Public Administration and Public Services, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Colesca Sofia ().