SERVICE DELIVERY IN THE CITY OF MUTARE: A PERSPECTIVE FROM LOCAL RESIDENTS

Sylvester Marumahoko ()
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Sylvester Marumahoko: University of Johannesburg, Gauteng, South Africa

Theoretical and Empirical Researches in Urban Management, 2020, vol. 15, issue 3, 81-95

Abstract: As is the case with all urban local councils, Mutare City Council exists mainly to provide services to all stakeholders in an efficient and effective manner as its mission statement highlights it. In the local government elections held on 30 July 2018, the opposition dominated subnational entity received the mandate of the local people to run the civic affairs of the city for another five years. As part of this narrative, Councillor Blessing Tandi of Ward 14 Chikanga was elected the Mayor of Mutare in chambers. In his inauguration speech which was well received by inhabitants, Mayor Tandi promised to revamp sluggish service delivery and improve the quality of life. It is now almost three years since there was handover-takeover of management of civic matters. Using social attitude survey, the article assesses the extent to which the City of Mutare has reversed or failed to significantly impact poor local public service delivery. The results of the study suggest widespread public despondency over the state of local public service delivery; a feat seemingly not only attributed to dismal municipal performance but also underperformance among the three spheres of government.

Keywords: service delivery; urban local government; social attitude survey; efficiency-services model; local public services, Zimbabwe. (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:rom:terumm:v:15:y:2020:i:3:p:81-95

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