Rejuvenating Business Licensing Process in State Government Agencies through Business Process Reengineering (BPR)

UmmiSalwa Ahmad Bustamam, Syadiyah Abdul Shukor, ZainalAbidin Mohamed and Muhammad Ridhwan Ab. Aziz

International Journal of Management Sciences, 2013, vol. 1, issue 3, 77-82

Abstract: Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve drastic improvements in a particular organization. Reengineering identifies, analyzes, and redesigns an organizations core business processes with the aim of achieving dramatic improvements in critical performance measures, such as cost, quality, service, and speed. The objective of this study is to understand the application flow and process used by state government agencies in issuing business license. 12 government agencies participated in a BPR workshopsession in one of the states in Malaysia. During the session, 17 business licensing processes were reengineered with an effective range of improvement ranging from 10 to 98% improvement. For the purpose of this paper, only one licensing process of a state government agency was selected as a case study to illustrate the methodologyin-depth. Finding shows that by applying proper BPR techniques, the business application process in state government agencies can be significantly improved.

Keywords: business license application process; business process reengineering (BPR); case study; state government agency (search for similar items in EconPapers)
Date: 2013
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