Factors Affecting Quality of Work Life of Private Taxi Drivers

Lalita Kumari and Amarjit Singh Sidhu

Management and Labour Studies, 2016, vol. 41, issue 4, 331-354

Abstract: This study aims to investigate the factors affecting the quality of work life (QWL) among private taxi drivers in Punjab state of India. This is an empirical study. A well-structured research schedule was used to collect data from 300 private taxi drivers using convenient random sampling technique. The data have been analyzed with the help of Kaiser–Meyer–Oklin (KMO) test, Bartlett’s test of sphericity, correlation matrix and factor analysis to identify the factors. The study identified 12 factors that affect the QWL of taxi drivers, namely, accidental and environmental risk factor, safety, health and well-being, ergonomics risks, unsocial working hours (sleep/fatigue-related risks), job and social security, extent of interpersonal relations (with co-workers), occupational stress, human relations and social aspects of work life, work and life space, adequate and fair compensation, social relevance of working life and effective grievance handling procedure, and in demographics characteristics age, experience and income were used. The present study will be useful for human resource managers, policy makers and government while framing their human resource-related policies and procedures for the labourers working in the unorganized service sector.

Keywords: Quality of work life; taxi drivers; factor analysis; Punjab (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:sae:manlab:v:41:y:2016:i:4:p:331-354

DOI: 10.1177/0258042X16676669

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