Exploring the Link of Psycho-social Factors and Job Environment Taking Mutual Trust as Mediator

Manoj K. Sharma and Poonam Sharma

Management and Labour Studies, 2021, vol. 46, issue 4, 363-378

Abstract: This study aims to investigate the psycho-social factors responsible for the formation of perception about the job environment. The descriptive research design is used to carry out this study. The study’s independent variables include ‘Communication with superiors’, ‘Group or collective tasks’ and ‘Informal groups at workplace’. The study established that psycho-social factors positively affect the trust environment of the workplace. Also, mutual trust level mediates between three independent variables (psycho-social factors) and perceived job environment. The implication of this study is primarily for the management of the business process outsourcing (BPO) and knowledge process outsourcing (KPO) sectors. The study highlights that an environment of trust with frequent and informal communication helps to build positivity in the minds of employees. Management can work on these fronts to improve employee retention strategies. Efforts should be made to embrace the activities, which strengthen the trust environment at the workplace.

Keywords: Workplace environment; trust; communication; employees; superiors; mediator (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:sae:manlab:v:46:y:2021:i:4:p:363-378

DOI: 10.1177/0258042X211002505

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