Hospitalized Older Adults’ Patient Satisfaction

Neale R. Chumbler, Koichiro Otani, Samir P. Desai, Patrick A. Herrmann and Richard S. Kurz

SAGE Open, 2016, vol. 6, issue 2, 2158244016645639

Abstract: This article examines the extent to which older adult patients’ perceptions of inpatient dimensions of care experiences are associated with their overall satisfaction. A secondary objective is to determine if these specific care experiences differed between elderly female and male patients. Patient satisfaction data from 6,021 older patients (65 years of age and older) were collected by using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey through telephone interviews of older patients who were recently discharged. Multiple linear regression analyses with older patients’ HCAHPS dimensions (Communication With Nurses, Communication With Doctors, Responsiveness of Hospital Staff, Communication About Medicines, Cleanliness of the Hospital Environment, and Quietness of Hospital Environment) and gender were conducted while controlling for self-rated health status, age, race, and education. Multiple linear regression analysis showed that all of the HCAHPS dimensions were significantly associated with overall satisfaction. Older female patients reported substantially more positive global evaluations than their male counterparts. However, for older male patients, Communication With Doctors was more influential in their ratings of overall satisfaction than for older female patients. For older female patients, Communication With Nurses was more influential in their ratings of overall satisfaction than for older male patients.

Keywords: patient satisfaction; patient experience; HCAHPS; hospitals; older adults (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:6:y:2016:i:2:p:2158244016645639

DOI: 10.1177/2158244016645639

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