Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market

Bart Neuts, João Romão, Eveline van Leeuwen and Peter Nijkamp
Additional contact information
Bart Neuts: Department of Earth and Environmental Sciences, KU Leuven, Celestijnenlaan 200E, PO Box 2407, 3001 Leuven, Belgium
João Romão: Department of Spatial Economics, VU University Amsterdam, The Netherlands
Eveline van Leeuwen: Department of Spatial Economics, VU University Amsterdam, The Netherlands

Tourism Economics, 2013, vol. 19, issue 5, 987-1004

Abstract: As a result of advances in ICT services, transportation and local development, among others, more destinations are competing to attract both national and international visitors. Globalization requires destinations to increase their competitiveness or risk losing out on tourist revenues. While the research into destination competitiveness and tourist loyalty is well founded, recent progress in e-services has opened up new opportunities for informing and attracting visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty to the city of Leipzig in Germany. The results of the path analysis indicate possibilities for e-services to increase both satisfaction and loyalty, especially with regard to various tourist subgroups.

Keywords: destination loyalty; e-services; ICT; tourist satisfaction; destination management (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (8)

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Working Paper: Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market (2013)
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Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:19:y:2013:i:5:p:987-1004

DOI: 10.5367/te.2013.0332

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