Оцінка впливу параметрів автотранспортної послуги на задоволеність споживачів

Shinkarenko V. and Ananko I.
Additional contact information
Shinkarenko V.: Kharkiv National Automobile and Highway University
Ananko I.: Kharkiv National Automobile and Highway University

Экономика транспортного комплекса, 2011, issue 18, 164-177

Abstract: The possibility of enterprises to receive a profit in the modern competitive environment determines, in the first place, by its ability to work with consumers. But it is not enough for motor transport enterprises to identify the consumers’ needs correctly for achieving success, it is necessary to realize them in the characteristics of the proposed services. Therefore the problem of identification the motor transport services’ optimal parameters is actual. The model of estimation the influence of motor transport service’s factors to the level of consumers’ satisfaction, using the planning experiment method, has been proposed in the article.

Keywords: ПАРАМЕТРИ АВТОТРАНСПОРТНОї ПОСЛУГИ; ЗАДОВОЛЕНіСТЬ СПОЖИВАЧіВ; ОЦіНКА ВПЛИВУ ФАКТОРіВ; МЕТОД ПЛАНУВАННЯ ЕКСПЕРИМЕНТУ (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://cyberleninka.ru/article/n/otsinka-vplivu-pa ... olenist-spozhivachiv

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:scn:031253:14038320

Access Statistics for this article

More articles in Экономика транспортного комплекса from CyberLeninka, Харьковский национальный автомобильно-дорожный университет
Bibliographic data for series maintained by CyberLeninka ().