Human resource management features in service field

Gvedashvili Naira
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Gvedashvili Naira: Shota Rustaveli Theatre and Film Georgia State University

European journal of economics and management sciences, 2015, issue 3, 28-31

Abstract: The necessity of improving the human resource management in service fields set in this article. The issue is presented in a new way. In particular, it is stated that staff is a combination of personalities but each person has individual characteristics and the unified method of their management cannot be implemented. The same applies to their study. They should measure and control studies which they need themselves. Personnel management features of the service enterprise lie in the fact that operating management is closely related to personnel management. From the outset this system is projected so that all operations of delivery service require from supplier personality the different set of skills. These skills in staff differ not only by studies but also are different naturally (genetically).Someone likes to serve other people personally (for example makes manicure and pedicure) but some people cannot stand this kind of work and are oriented not on people, but on subjects (for example shoes and clothes repairman and others). And etc. There is important to note in papers, that before this latest years old methods where used for the management of human resources in service sector, namely it was not assigned as leading factor, selforganization and self — management where not encouraged in staff activities, the labor features according to the service role (front office) where not studied and many other factors. These innovations have already been established abroad; also it should begin in Georgia. First of all here as well as abroad each worker of the enterprise must become a part of its capital — the part of a human capital. American specialists are started to talk about the value of human capital. Article cites an important conclusion of the study conducted in the United States: As well is managed the staff of service enterprise, better is the quality of service they ensure for customers.

Date: 2015
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